Return Policy

Last Updated: December 2025

Service Changes and Modifications

Extraordinaryssa provides interior decor and styling consultation services. As these are service-based offerings rather than physical products, our return policy addresses service modifications, cancellations, and refunds.

We understand that circumstances may change, and we aim to accommodate reasonable requests for service modifications or cancellations when possible.

Cancellation Terms

Client-Initiated Cancellations

Clients may cancel services subject to the following terms:

• Before Service Commencement: Full refund of any fees paid, minus any non-refundable deposits or expenses already incurred.
• After Service Commencement: Refunds will be calculated based on the proportion of services completed and any expenses incurred. A cancellation fee may apply.
• Written Notice Required: All cancellations must be provided in writing via email to our contact address.

Service Provider Cancellations

In the unlikely event that we need to cancel a service, we will:

• Provide as much advance notice as possible
• Offer a full refund of any fees paid
• Assist in finding alternative solutions when possible

Refund Process

Eligibility for Refunds

Refunds may be available in the following circumstances:

• Service cancellation before commencement (subject to deposit terms)
• Service cancellation after partial completion (proportional refund)
• Service provider cancellation
• Material breach of service agreement by the service provider

Non-Refundable Items

The following are generally non-refundable:

• Completed consultation sessions
• Delivered design concepts or styling plans
• Non-refundable deposits as specified in service agreements
• Expenses already incurred on behalf of the client

Refund Processing

Refund requests must be submitted in writing to our contact email. We will:

• Review the request within 5 business days
• Process approved refunds within 14 business days
• Refund to the original payment method when possible
• Notify you of the refund decision and timeline

Service Modifications

We understand that project requirements may change. We are happy to discuss modifications to service scope, provided that:

• Modifications are requested in writing
• Any additional fees are agreed upon in advance
• Modifications are feasible within the project timeline

Dispute Resolution

If you are not satisfied with our services, we encourage you to contact us directly to discuss your concerns. We are committed to resolving issues fairly and promptly.

If a dispute cannot be resolved through direct communication, it may be subject to the dispute resolution procedures outlined in our Terms of Service.

Partial Service Completion

If a service is partially completed and you wish to cancel, we will calculate refunds based on the proportion of work completed. Completed portions of the service, including consultations, delivered concepts, and styling plans, are generally non-refundable as they represent work that has been performed and delivered.

Any refund for partially completed services will be calculated after deducting the value of completed work, expenses incurred, and any applicable cancellation fees as specified in your service agreement.

Timeline for Refund Requests

Refund requests must be submitted within 30 days of service completion or cancellation, unless otherwise specified in your service agreement. Requests submitted after this period may be considered on a case-by-case basis but are not guaranteed.

For services that have not yet commenced, refund requests can be submitted at any time before the scheduled start date.

Payment Method for Refunds

Refunds will be processed using the same payment method used for the original transaction whenever possible. If this is not possible, we will work with you to arrange an alternative refund method.

Please note that processing times may vary depending on your payment provider, and it may take additional time for the refund to appear in your account after we process it.

Service Quality Concerns

If you have concerns about the quality of services provided, we encourage you to contact us immediately to discuss your concerns. We are committed to addressing quality issues and may offer service corrections, adjustments, or refunds as appropriate.

Quality concerns should be raised within 14 days of service completion to allow us to address them promptly and effectively.

Force Majeure

In the event of circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, or other force majeure events, we may need to modify or cancel services. In such cases, we will work with clients to find reasonable solutions, which may include rescheduling, partial refunds, or alternative arrangements.

Australian Consumer Law

Nothing in this Return Policy affects your rights under the Australian Consumer Law, including rights regarding services that are not provided with due care and skill or that do not meet consumer guarantees. Our services are provided in accordance with Australian Consumer Law requirements, and we are committed to meeting all applicable consumer guarantees.

If you believe that our services have not met consumer guarantees under Australian Consumer Law, you may be entitled to remedies including repair, replacement, or refund, depending on the circumstances.

Contact Information

For questions about cancellations, refunds, or service modifications, please contact us:

Email: contact@extraordinaryssa.world
Phone: +61387616769
Address: 7/577 Dorset Rd, Bayswater VIC 3153, Австралия